Need a hand?
There are two ways to get help. Live chat is free 24/7 via our AI Support and monitored by staff during business hours Monday to Friday — use it for anything to do with uploading, transferring or checking your music. Priority Support is a paid service where you can send a direct sms to one of our senior staff for support also during business hrs.
Priority Support hours
Business hours
Normally with in 4hrs, On weekends - please allow time for someone to reply - Outside those hours, type “Raise Ticket” in the chat, leave a detailed message and we reply when we are next available.
Live chat with our team
Free · the fastest way to get an answer
Chat opens in the bottom-right corner of every page in your account. Use it for anything to do with your uploads — a file that will not play, music that has gone to the wrong item, a transfer that did not arrive, or a question about your storage plan.
- We can see your account, so you do not need to quote reference numbers.
- Leave a message outside business hours and it is waiting for us next morning.
- Have your competition name and the performer’s name ready — it saves a round trip.
Priority Support — we do the uploads
Paid service · pay in advance
If you are running out of time, or you would simply rather someone else did it, one of our senior staff will take your files and complete the uploads and transfers for you.
- Fee
- $25.00 GST treatment to be confirmed
- When you pay
- In advance, before we start
- Typical response
- Within 4 hours, in most cases
Paying does not reopen a closed competition
We cannot add music once the competition’s cut-off date has passed — the deadline belongs to the competition, not to us. Check your cut-off date before you pay.
Priority hours are extended beyond normal support hours, but availability depends on the time of day.
Sales and general enquiries
For competitions, studios and schools — not for account support
Running a competition and want to offer MusicUploads to your entrants? Thinking about a studio package? Send the sales team a note and they will come back to you.
Support questions will not be answered here
The support team does not see this mailbox. If your question is about your own uploads, use live chat above — it is faster and it reaches the right people.